PrimeStack Solutions — Last Updated: 1 July 2026
PrimeStack Solutions (referred to as we, us, or our) is committed to protecting the privacy of individuals who visit our website and use our services. This Privacy Policy applies to the personal data we collect through our website at primestack.solutions (the Site) and through our service delivery processes. We comply with applicable data protection laws including the Personal Data Protection Act (PDPA) of Singapore, the General Data Protection Regulation (GDPR) of the European Union where applicable, and other relevant regulations. We encourage you to read this policy carefully to understand our practices regarding your personal data.
This policy covers the types of information we collect, the purposes for which we use that information, the circumstances under which we may share it with third parties, and the rights you have regarding your personal data. It also describes the security measures we take to protect your information and how you can contact us with questions or concerns. We review and update this policy periodically to reflect changes in our practices and legal obligations.
If you have any questions about this Privacy Policy or our data practices, please contact us using the information provided in the Contact Us section at the end of this document. We will respond to your inquiry within a reasonable timeframe and address any concerns you may have about the handling of your personal data.
We collect information that you voluntarily provide to us when you interact with our website or engage our services. This includes personal data such as your full name, email address, telephone number, company name, job title, and any other information you choose to share through our contact forms, email communications, or service engagement processes. We may also collect information about your preferences and interests when you subscribe to our newsletters, download resources, or register for events.
When you visit our website, we automatically collect certain technical information about your device and browsing activity. This includes your IP address, browser type and version, operating system, referring website URLs, pages viewed, the date and time of your visit, and the duration of your session. This information is collected through cookies, web beacons, and similar tracking technologies as described in our Cookies section below. We use this data to analyse trends, administer the Site, track user movements, and gather demographic information for aggregate use.
In the course of providing our services, we may collect additional information relevant to your engagement with us. This could include project requirements, technical specifications, business processes, financial information for billing purposes, and communications records. We collect only the information that is reasonably necessary to deliver our services and maintain our business relationship with you. We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless specifically required for a particular service and with your explicit consent.
We use the information we collect for the primary purpose of providing and improving our services to you. This includes responding to your inquiries, processing service requests, managing client accounts, delivering the services you have engaged us to perform, and communicating with you about your projects. We may also use your contact information to send you important updates about our services, changes to our policies, and administrative messages that are necessary for the management of our business relationship.
With your consent, we may use your information to send you marketing communications about our services, industry insights, event invitations, and other content that we believe may be of interest to you. You have the right to opt out of receiving marketing communications at any time by following the unsubscribe instructions included in each communication or by contacting us directly. We respect your preferences and will honour your request to stop receiving marketing materials without any negative impact on our business relationship.
We also use aggregated and anonymised data for analytical purposes to understand how our website is used, identify trends, measure the effectiveness of our content, and improve the user experience. This data is stripped of personally identifiable information and cannot be used to identify any individual. We may publish aggregated statistics about website usage patterns, service adoption, and industry trends as part of our thought leadership content, but such publications will never include personal data.
For individuals located in the European Economic Area (EEA) or the United Kingdom, we process your personal data under one or more of the following legal bases as defined by the GDPR. The specific legal basis we rely on depends on the nature of the processing activity and the context in which we collect the information. We have documented our processing activities and the applicable legal bases for each activity in our internal data processing records.
The primary legal bases include: your consent, which you may withdraw at any time without affecting the lawfulness of processing based on consent before its withdrawal; the performance of a contract with you or to take steps at your request before entering into a contract; compliance with a legal obligation to which we are subject; and our legitimate interests, provided those interests are not overridden by your rights and interests. Our legitimate interests include operating and improving our business, providing client services, preventing fraud, and ensuring the security of our systems.
Where we rely on legitimate interests as a legal basis, we have conducted a legitimate interests assessment to balance our interests against your rights and privacy expectations. We will not process your personal data for purposes that are incompatible with the original purpose of collection unless we have obtained your consent or there is another applicable legal basis. You have the right to object to processing based on legitimate interests at any time, and we will cease processing unless we have compelling legitimate grounds that override your interests, rights, and freedoms.
We do not sell, trade, or rent your personal data to third parties. We may share your information with trusted third-party service providers who assist us in operating our website, conducting our business, or delivering services to you. These providers are contractually bound to use your personal data only for the purposes we specify and in accordance with our instructions. They are required to maintain appropriate security measures and are prohibited from using your data for their own purposes. Categories of service providers include cloud hosting providers, email communication platforms, customer relationship management systems, analytics services, and payment processors.
We may disclose your personal data if required by law, regulation, legal process, or governmental request. This includes responding to subpoenas, court orders, or other legal demands, and complying with applicable laws and regulations. We may also disclose information to protect our rights, property, or safety, or the rights, property, or safety of our clients, users, or others. We will make reasonable efforts to notify you before disclosing your information in response to a legal demand, unless such notification is prohibited by law or would be futile.
In the event of a merger, acquisition, restructuring, or sale of all or substantially all of our assets, your personal data may be transferred to the acquiring entity as part of the transaction. We will notify you of any such change in ownership or control and provide information about how your data will be handled post-transaction. We will ensure that the acquiring entity agrees to handle your personal data in a manner consistent with this Privacy Policy or provides you with an opportunity to opt out of the transfer.
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. The retention period for different categories of data is determined based on the nature of the data, the purpose of collection, and applicable legal requirements. For data collected through our website contact forms, we typically retain the information for a period of two years from the date of collection, unless a longer retention period is required by law or is necessary for the establishment, exercise, or defence of legal claims.
Client data related to ongoing service engagements is retained for the duration of the engagement plus a period of five years following the conclusion of the engagement to allow for follow-up services, dispute resolution, and compliance with record-keeping obligations. After this retention period, your personal data will be securely deleted or anonymised so that it can no longer be associated with you. We maintain a data retention schedule that specifies the retention periods for different categories of personal data and the criteria used to determine those periods.
When we no longer need your personal data, we will destroy, delete, or erase it using secure methods that prevent unauthorised access or reconstruction. Electronic data is permanently deleted using secure deletion tools that overwrite the data, and physical documents are shredded or incinerated. We maintain records of destruction to demonstrate compliance with our data retention and deletion obligations.
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our security measures include encryption of data in transit using TLS protocols, encryption of data at rest using industry-standard algorithms, firewalls and intrusion detection systems, regular security assessments and penetration testing, access controls and authentication mechanisms, and staff training on data protection and security best practices. These measures are reviewed and updated regularly to address emerging threats and vulnerabilities.
Our data centres and cloud infrastructure are hosted by reputable providers that maintain industry-standard physical and environmental security controls. Access to personal data within our organisation is restricted to employees and contractors who have a legitimate business need to access it. All personnel with access to personal data are subject to confidentiality obligations and receive regular training on data protection practices. We maintain incident response procedures to address any data security incidents promptly and effectively.
Despite our best efforts, no method of transmission over the internet or method of electronic storage is completely secure. We cannot guarantee absolute security of your personal data. In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify you and the relevant supervisory authority in accordance with applicable data protection laws. We maintain a data breach response plan and conduct regular drills to ensure our team is prepared to respond effectively to security incidents.
Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyse site traffic, and understand where our visitors come from. Cookies are small text files that are stored on your device when you visit a website. They enable the website to remember your preferences and actions over a period of time. We use both session cookies, which expire when you close your browser, and persistent cookies, which remain on your device for a set period or until you delete them.
We use the following categories of cookies: strictly necessary cookies that are essential for the operation of our website and cannot be disabled in our systems; performance cookies that allow us to count visits and traffic sources so we can measure and improve the performance of our site; functional cookies that enable the website to provide enhanced functionality and personalisation; and targeting cookies that may be set through our site by our advertising partners to build a profile of your interests and show you relevant advertisements on other sites.
You can control and manage cookies through your browser settings. Most browsers allow you to block or delete cookies, but please be aware that disabling certain cookies may affect the functionality of our website and your ability to access certain features. We provide a cookie consent management tool on our website that allows you to choose which categories of cookies you wish to accept. Your cookie preferences are stored for a period of six months, after which you will be prompted to renew your choices.
Depending on your jurisdiction, you may have certain rights regarding your personal data under applicable data protection laws. These rights include the right to access the personal data we hold about you and receive a copy of that data in a structured, commonly used, and machine-readable format. You also have the right to request the correction of inaccurate or incomplete personal data, the deletion of your personal data under certain circumstances, and the restriction of processing of your personal data where applicable.
You have the right to object to the processing of your personal data for direct marketing purposes at any time without providing any justification. Where we process your personal data based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing based on consent before its withdrawal. You also have the right to data portability, which allows you to obtain and reuse your personal data for your own purposes across different services, and the right not to be subject to automated decision-making that produces legal effects concerning you.
To exercise any of these rights, please contact us using the details provided in the Contact Us section below. We will respond to your request within 30 days, or such shorter period as may be required by applicable law. We may request additional information to verify your identity before processing your request. We will not discriminate against you for exercising any of your rights, and you will continue to receive the same quality of service regardless of the choices you make about your personal data.
Your personal data may be transferred to and processed in countries other than the country in which you reside. These countries may have data protection laws that differ from those in your country of residence. When we transfer personal data from the European Economic Area or the United Kingdom to countries that have not been deemed to provide an adequate level of data protection, we implement appropriate safeguards to ensure that your data receives a comparable level of protection.
Our standard contractual clauses with data recipients are based on the European Commission approved model clauses and the UK International Data Transfer Agreement, as applicable. These contractual provisions require the data recipient to protect your personal data in accordance with the standards required by European and UK data protection law. We also conduct transfer impact assessments to evaluate the risks associated with specific data transfers and implement supplementary measures where necessary.
Our primary data processing facilities are located in Singapore, and we may also use cloud service providers with data centres in the United States, Europe, and Asia Pacific. We have verified that our service providers maintain data protection certifications such as ISO 27001 and comply with international data transfer frameworks. If you have questions about the specific safeguards applied to your data during international transfers, please contact us for more information.
Our website may contain links to third-party websites, plugins, and applications that are not owned or controlled by PrimeStack Solutions. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy practices, content, or data handling policies. We encourage you to read the privacy policies of every website you visit and to be aware of when you leave our website.
We may integrate third-party services into our website to provide certain functionalities, such as analytics services, social media sharing buttons, and embedded content. These third-party providers may collect information about your browsing activity on our website and across other sites. The information collected by these third parties is subject to their own privacy policies, and we recommend reviewing their practices to understand how they handle your information.
We do not endorse or assume any responsibility for the content, privacy practices, or terms of use of any third-party websites or services that may be linked to or from our website. Your interactions with these third parties are solely between you and the third party. We encourage you to exercise caution and review the privacy policies and terms of service of any third-party services you use.
Our services are not directed to individuals under the age of 16, and we do not knowingly collect personal data from children. If we become aware that we have collected personal data from a child under the age of 16 without verification of parental consent, we will take steps to delete that information as soon as possible. We encourage parents and guardians to monitor their children's online activities and to help us protect their privacy by instructing them never to provide personal data on our website without permission.
If you believe that we may have inadvertently collected personal data from a child under the age of 16, please contact us immediately using the contact details provided in this Privacy Policy. We will investigate the matter promptly and take appropriate action to delete any such data from our systems. We are committed to complying with all applicable laws and regulations regarding the collection of personal data from minors.
Our website does not feature content specifically designed to appeal to children, and we do not offer any services that are intended for or marketed to children. In the event that we need to collect personal data from a minor for a specific service, we will obtain verifiable parental consent before collecting any such data and will provide parents with the ability to review, modify, or delete their child's information.
We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or operational needs. When we make material changes to this policy, we will update the Last Updated date at the top of this page and notify you by posting a prominent notice on our website or by sending you an email notification. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your personal data.
Material changes may include modifications to the types of information we collect, the purposes for which we use that information, the parties with whom we share information, or your rights and choices regarding your data. We will seek your consent to any material changes that involve new uses of your personal data that are not consistent with the purposes for which the data was originally collected, where such consent is required by applicable law.
Your continued use of our website and services after the effective date of any revised Privacy Policy constitutes your acceptance of the changes. If you do not agree with the terms of the revised policy, you should discontinue use of our website and services and contact us to discuss your options regarding your personal data. We will make previous versions of this Privacy Policy available upon request.
If you have any questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please contact us using the following information. We are committed to addressing your inquiries promptly and resolving any concerns you may have about the processing of your personal data. Our data protection team will review your inquiry and provide a response within the timeframe required by applicable law.
PrimeStack Solutions
Email: privacy@primestack.solutions
Phone: +65 6789 1234
Address: 71 Robinson Road, #14-01, Singapore 068895
If you are located in the European Economic Area or the United Kingdom and believe that we have not adequately addressed your data protection concerns, you have the right to lodge a complaint with your local data protection supervisory authority. We encourage you to contact us first so that we have an opportunity to address your concerns directly and find a satisfactory resolution.