PrimeStack Solutions — Last Updated: 1 July 2026
By accessing, browsing, or using the PrimeStack Solutions website (the Site) or any of the services provided by PrimeStack Solutions (the Services), you acknowledge that you have read, understood, and agree to be bound by these Terms of Service (the Terms). If you do not agree with any part of these Terms, you must not access the Site or use the Services. We reserve the right to update or modify these Terms at any time without prior notice, and such changes will be effective immediately upon posting. Your continued use of the Site or Services after any such modifications constitutes your acceptance of the revised Terms.
These Terms apply to all visitors, users, and clients of PrimeStack Solutions, including but not limited to individuals who browse our website, submit inquiries through our contact forms, subscribe to our communications, or enter into service agreements with us. Separate terms and conditions may apply to specific service engagements and will be set forth in individual service agreements or statements of work. In the event of any conflict between these Terms and a signed service agreement, the signed service agreement shall prevail.
We recommend that you print or save a copy of these Terms for your records. If you have any questions about these Terms, please contact us before using the Site or Services. These Terms are written in English, and any translated versions are provided for convenience only. In the event of any inconsistency between the English version and a translated version, the English version shall govern.
In these Terms of Service, the following definitions apply unless the context otherwise requires. PrimeStack Solutions, we, us, and our refer to PrimeStack Solutions, its affiliates, subsidiaries, officers, directors, employees, and agents. You and your refer to the individual accessing the Site or using the Services, or the legal entity on whose behalf that individual is acting. Site refers to the website located at primestack.solutions and all associated subdomains and pages. Services refers to all consulting, design, development, implementation, support, and other technology-related services offered by PrimeStack Solutions.
Client refers to any person or entity that enters into a service agreement with PrimeStack Solutions for the provision of Services. Content refers to any text, graphics, images, software, data, or other materials made available through the Site or as part of the Services. Confidential Information means any non-public information disclosed by one party to the other in connection with the Services, including but not limited to business plans, technical data, trade secrets, customer information, and financial information. Personal Data has the meaning ascribed to it under applicable data protection laws.
These definitions apply throughout these Terms and to any documents incorporated by reference. Terms defined in the singular shall have a corresponding meaning in the plural and vice versa. Section headings are for convenience only and shall not affect the interpretation of these Terms. References to statutes or regulations include any subsequent amendments, re-enactments, or successor legislation.
You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Site for lawful purposes. You agree to use the Site in compliance with all applicable local, national, and international laws and regulations. You shall not use the Site in any manner that could damage, disable, overburden, or impair the Site or interfere with any other party's use of the Site. Prohibited activities include but are not limited to introducing viruses, trojans, worms, or other malicious code; attempting to gain unauthorised access to any part of the Site, servers, or networks; and engaging in any activity that disrupts the normal functioning of the Site.
You are responsible for maintaining the confidentiality of any account credentials or access tokens associated with your use of the Site. You agree to notify us immediately of any unauthorised use of your credentials or any other security breach. We are not liable for any loss or damage arising from your failure to protect your credentials or from any unauthorised access to your account beyond our reasonable control. We reserve the right to suspend or terminate your access to the Site at any time without notice if we suspect any violation of these Terms.
The Site may contain features that allow you to submit content, including but not limited to contact form submissions, comments, and feedback. By submitting content, you grant us a non-exclusive, royalty-free, perpetual, irrevocable, and fully sub-licensable right to use, reproduce, modify, adapt, publish, translate, distribute, and display such content in any media. You represent and warrant that you own or have the necessary rights to submit such content and that the content does not violate any third-party rights or applicable laws.
All content, materials, designs, text, graphics, logos, icons, images, audio clips, video clips, software, and other elements of the Site and Services are the exclusive property of PrimeStack Solutions, our licensors, or content providers and are protected by copyright, trademark, and other intellectual property laws. The PrimeStack Solutions name, logo, and all related names, product and service names, designs, and slogans are trademarks of PrimeStack Solutions. You may not use any of our trademarks without our prior written permission.
Nothing in these Terms grants you any right, title, or interest in or to any intellectual property owned by PrimeStack Solutions or our licensors. You may not reproduce, distribute, modify, create derivative works from, publicly display, publicly perform, republish, download, store, or transmit any of the materials on our Site except as expressly permitted by these Terms. You may download and print copies of materials from the Site for your personal, non-commercial use only, provided you do not remove any copyright or proprietary notices.
Any intellectual property developed by us in the course of providing Services to a Client shall belong to PrimeStack Solutions unless otherwise expressly agreed in a signed service agreement. Upon full payment for the Services, we grant the Client a non-exclusive, perpetual, irrevocable license to use the deliverables specifically created for that Client. We retain the right to use general methodologies, tools, frameworks, and know-how developed during the provision of Services for any other client or purpose, provided that such use does not disclose the Client's Confidential Information.
The specific scope, deliverables, timeline, fees, and other terms for each service engagement shall be set forth in a separate Statement of Work (SOW) or service agreement signed by both parties. Each SOW, when signed by both parties, becomes part of the agreement between the parties and is subject to these Terms. In the event of any conflict between these Terms and a SOW, the SOW shall govern with respect to the specific engagement.
We shall perform the Services in a professional and workmanlike manner using qualified personnel and in accordance with industry standards. We reserve the right to assign subcontractors to perform portions of the Services, provided that we remain responsible for the performance of all work under the agreement. We will notify the Client of any proposed subcontractors and obtain consent where required by the applicable SOW. The Client agrees to provide timely access to information, resources, and personnel reasonably necessary for us to perform the Services.
Changes to the scope of Services after the execution of a SOW shall be managed through a formal change control process. Either party may propose changes in writing, and any change that affects the scope, schedule, or fees shall be effective only upon execution of a written change order by both parties. We are not obligated to perform any work outside the defined scope without a signed change order. Time is of the essence for the Client's performance of its obligations, including provision of materials, feedback, and approvals.
Fees for Services shall be as set forth in the applicable SOW or service agreement. Unless otherwise specified, fees are quoted in Singapore dollars (SGD) and are exclusive of all applicable taxes, duties, and levies. The Client shall pay all taxes, including but not limited to goods and services tax (GST), value-added tax (VAT), or similar taxes, that are imposed on the Services. The Client is responsible for any withholding taxes required by law, and the fees payable shall be grossed up to reflect the amount that would be payable if no withholding were required.
Payment terms shall be as specified in the applicable SOW. Invoices are due and payable within 30 days from the date of invoice unless otherwise agreed. We reserve the right to suspend performance of Services and withhold deliverables if any invoice remains unpaid for more than 15 days past the due date. Late payments shall incur interest at the rate of 1.5% per month or the maximum rate permitted by law, whichever is lower, calculated from the due date until the date of payment.
All fees are non-refundable except as expressly provided in the applicable SOW. If the Client terminates the agreement for convenience, the Client shall pay for all Services performed and all costs incurred up to the effective date of termination, plus a reasonable termination charge as specified in the SOW. In the event of termination for cause by either party, the non-breaching party shall be entitled to all remedies available at law or equity, including but not limited to damages and specific performance.
The Client is responsible for providing accurate and complete information, materials, and feedback necessary for the performance of the Services. The Client shall designate a single point of contact who is authorised to make decisions and provide approvals on behalf of the Client. Delays caused by the Client's failure to provide timely information, materials, or approvals may result in adjustments to the project schedule and fees. We shall not be liable for any delays or failures in performance caused by the Client's breach of its responsibilities under these Terms.
The Client represents and warrants that it has the legal authority to enter into the agreement and to authorise the work described in the applicable SOW. The Client further warrants that any content, materials, or data provided to us does not infringe upon the intellectual property rights or other rights of any third party and does not violate any applicable laws or regulations. The Client shall indemnify and hold us harmless from any claims, damages, or expenses arising from a breach of these warranties.
The Client is responsible for maintaining appropriate backups of its data and systems before engaging our Services. While we implement reasonable security measures, we cannot guarantee that our systems or processes will be free from errors, interruptions, or security breaches. The Client acknowledges that no technology is completely secure and agrees to maintain its own business continuity and disaster recovery plans. We recommend that the Client obtain appropriate insurance coverage for its data and business operations.
Each party (the Receiving Party) agrees to maintain in confidence all Confidential Information disclosed by the other party (the Disclosing Party) in connection with the Services. The Receiving Party shall use the same degree of care to protect the Disclosing Party's Confidential Information as it uses to protect its own confidential information of a similar nature, but in no event less than reasonable care. The Receiving Party shall restrict access to Confidential Information to those employees, contractors, and advisors who have a legitimate need to know and who are bound by confidentiality obligations at least as restrictive as those contained in these Terms.
Confidential Information does not include information that: (a) is or becomes publicly available through no fault of the Receiving Party; (b) was rightfully in the Receiving Party's possession before disclosure by the Disclosing Party; (c) is independently developed by the Receiving Party without use of or reference to the Disclosing Party's Confidential Information; or (d) is required to be disclosed by law, regulation, or court order, provided that the Receiving Party gives the Disclosing Party prompt notice and cooperates in seeking a protective order.
The confidentiality obligations set forth in this section shall survive termination of these Terms and any service agreement for a period of five years from the date of disclosure. For trade secrets, the confidentiality obligations shall continue for as long as the information remains a trade secret under applicable law. Upon termination of the agreement, each party shall return or destroy all Confidential Information of the other party and certify in writing that such return or destruction has been completed, except for copies retained for legal compliance or archival purposes.
To the maximum extent permitted by applicable law, in no event shall PrimeStack Solutions be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of data, loss of business, loss of goodwill, business interruption, or cost of procurement of substitute services, arising out of or in connection with these Terms or the Services, whether based on contract, tort (including negligence), strict liability, or any other legal theory, even if we have been advised of the possibility of such damages.
Our total aggregate liability to you for any claims arising out of or relating to these Terms or the Services shall not exceed the total fees paid by you to us during the 12-month period immediately preceding the event giving rise to the claim. This limitation applies regardless of the form of action, whether in contract, tort, or otherwise. The existence of multiple claims shall not expand the scope of this limitation. You acknowledge that the fees for our Services reflect the allocation of risk set forth in this section and that we would not enter into these Terms without such limitations.
Nothing in these Terms shall exclude or limit our liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; (c) breach of confidentiality obligations; (d) infringement of intellectual property rights; or (e) any other liability that cannot be excluded or limited under applicable law. This limitation of liability section shall survive termination of these Terms and any service agreement and shall apply notwithstanding any failure of essential purpose of any limited remedy.
We warrant that the Services will be performed in a professional manner consistent with industry standards. For a period of 90 days following delivery of any deliverable, we will correct any reproducible errors or defects in the deliverable at no additional charge, provided that the Client notifies us in writing of such errors within the warranty period. This warranty does not apply to errors or defects caused by: (a) modifications made by anyone other than us; (b) use of the deliverable in combination with software or hardware not specified in the SOW; or (c) failure by the Client to implement updates or corrections provided by us.
Except as expressly set forth in these Terms or the applicable SOW, the Site and Services are provided on an as is and as available basis without any warranties of any kind, either express or implied. We expressly disclaim all implied warranties, including but not limited to warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, and course of dealing or performance. We do not warrant that the Site or Services will be uninterrupted, error-free, secure, or free from viruses or other harmful components.
We do not warrant that the results obtained from the use of the Services will meet your specific requirements or expectations. Technology projects involve inherent risks, and we cannot guarantee that every project will be completed without issues, within the original budget, or on the original timeline. We make no representations or warranties regarding the suitability, reliability, availability, timeliness, or accuracy of the Services for any particular purpose. You acknowledge that you have not relied on any representations or warranties not expressly set forth in these Terms.
You agree to indemnify, defend, and hold harmless PrimeStack Solutions, its affiliates, subsidiaries, officers, directors, employees, agents, and licensors from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or related to: (a) your use of the Site or Services in violation of these Terms; (b) your violation of any applicable law or regulation; (c) your violation of any third-party rights, including intellectual property rights; (d) any content or data you provide to us; or (e) your breach of any representation or warranty contained in these Terms.
We reserve the right, at our own expense, to assume the exclusive defence and control of any matter otherwise subject to indemnification by you. In such case, you agree to cooperate with us in the defence of such matter. You shall not settle any claim subject to indemnification without our prior written consent, unless the settlement includes a full release of all claims against us and does not involve any admission of fault or liability on our part.
We will indemnify and hold you harmless from any third-party claim that any deliverable created by us infringes a third party's intellectual property rights, provided that you notify us promptly of the claim and cooperate with us in the defence. If a claim of infringement occurs or is likely to occur, we may, at our option and expense: (a) procure the right for you to continue using the deliverable; (b) modify the deliverable to make it non-infringing; or (c) replace the deliverable with a substantially equivalent non-infringing alternative. This section states our entire liability and your sole remedy for infringement claims.
Either party may terminate these Terms or any applicable SOW upon written notice if the other party commits a material breach of its obligations and fails to cure such breach within 30 days after receiving written notice thereof. Either party may terminate these Terms immediately upon written notice if the other party becomes insolvent, files for bankruptcy, makes an assignment for the benefit of creditors, or ceases operations. Termination of any individual SOW shall not automatically terminate other SOWs or these Terms unless expressly stated.
Upon termination of these Terms or any SOW, each party shall: (a) return or destroy all Confidential Information of the other party as provided in the confidentiality section; (b) pay all amounts due and owing for Services performed up to the effective date of termination; and (c) cooperate in the orderly transition of work in progress. In the event of termination for cause by us, the Client shall pay for all Services performed and all costs incurred up to the effective date of termination, plus any applicable termination charges.
Sections of these Terms that by their nature should survive termination shall survive, including but not limited to the sections on Intellectual Property Rights, Confidentiality, Limitation of Liability, Warranties and Disclaimers, Indemnification, Payment Obligations, and General Provisions. Termination shall not relieve either party of any liability that accrued prior to the effective date of termination. We may also suspend or terminate your access to the Site at any time without notice if we determine, in our sole discretion, that you have violated these Terms.
Neither party shall be liable for any failure or delay in performance of its obligations under these Terms or any SOW to the extent that such failure or delay is caused by events beyond the reasonable control of the affected party, including but not limited to acts of God, natural disasters, war, terrorism, civil unrest, strikes, labour disputes, government actions, pandemics, epidemics, public health emergencies, telecommunications failures, power outages, internet service disruptions, and failure of third-party suppliers or subcontractors.
The affected party shall notify the other party promptly upon becoming aware of a force majeure event and shall provide regular updates on the status of the event and its expected impact on performance. The affected party shall use reasonable efforts to mitigate the effects of the force majeure event and to resume performance as soon as practicable. If a force majeure event continues for more than 60 consecutive days, either party may terminate the affected SOW without further liability, except that the Client shall pay for all Services performed up to the date of termination.
Force majeure does not excuse payment obligations for Services already performed. In the event that a force majeure event prevents us from performing Services for an extended period, we will work with the Client in good faith to reschedule the work or identify alternative solutions. The party claiming force majeure bears the burden of proving that the event meets the definition set forth in this section and that reasonable efforts to mitigate were taken.
These Terms and any SOW shall be governed by and construed in accordance with the laws of Singapore, without regard to its conflict of laws principles. The United Nations Convention on Contracts for the International Sale of Goods (CISG) shall not apply to these Terms or any SOW. The parties expressly agree that the courts of Singapore shall have exclusive jurisdiction over any disputes arising out of or relating to these Terms, subject to the mandatory arbitration provision set forth below.
Any dispute, controversy, or claim arising out of or relating to these Terms or any SOW, including the breach, termination, or validity thereof, shall be finally settled by arbitration administered by the Singapore International Arbitration Centre (SIAC) in accordance with the Arbitration Rules of the SIAC for the time being in force. The seat of arbitration shall be Singapore. The tribunal shall consist of a single arbitrator appointed by the President of the SIAC. The language of the arbitration shall be English. The award of the arbitrator shall be final and binding upon the parties, and judgment upon the award may be entered in any court having jurisdiction.
Notwithstanding the foregoing, either party may seek injunctive or other equitable relief from the courts of Singapore to protect its Confidential Information or intellectual property rights. The prevailing party in any dispute resolution proceeding shall be entitled to recover its reasonable legal fees and costs from the non-prevailing party. Each party shall continue to perform its obligations under these Terms and any SOW pending final resolution of any dispute, except to the extent that the disputed obligations are directly affected by the dispute.
By using the Site or Services, you consent to receive electronic communications from us. These communications may include notices about your account, information about our Services, and marketing communications where you have opted in. We may communicate with you by email, through the Site, or by posting notices on the Site. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
You agree to provide accurate, current, and complete information when filling out forms on our Site, including our contact form. You further agree to update your information as necessary to maintain its accuracy and completeness. We are not responsible for any loss or inconvenience caused by your failure to provide accurate and current information. You acknowledge that electronic communications may not be secure and that we are not responsible for any unauthorised access to or interception of electronic communications beyond our reasonable control.
Electronic communications are deemed received by you when they are sent to the email address you provided or posted on the Site. You are responsible for checking your email and the Site regularly for communications from us. Notices to us shall be sent to the contact address provided on the Site and shall be deemed given when actually received by us. We may use electronic signatures and electronic records for the execution and management of agreements where permitted by applicable law.
These Terms, together with any SOW and documents incorporated by reference, constitute the entire agreement between the parties with respect to the subject matter hereof and supersede all prior and contemporaneous agreements, understandings, negotiations, and discussions, whether written or oral. No terms or conditions contained in any purchase order, invoice, or other document issued by the Client shall be binding on us unless expressly accepted in writing by an authorised representative of PrimeStack Solutions. Any failure by us to enforce any provision of these Terms shall not constitute a waiver of that provision or any other provision.
If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court or arbitrator of competent jurisdiction, that provision shall be enforced to the maximum extent permissible, and the remaining provisions shall continue in full force and effect. The invalidity or unenforceability of any provision shall not affect the validity or enforceability of any other provision. The section headings in these Terms are for convenience only and shall not affect the interpretation of any provision.
Neither party may assign or transfer its rights or obligations under these Terms without the prior written consent of the other party, except that either party may assign these Terms in connection with a merger, acquisition, or sale of all or substantially all of its assets. Any attempted assignment in violation of this section shall be void. These Terms are binding upon and inure to the benefit of the parties and their permitted successors and assigns. Nothing in these Terms shall create or imply any third-party beneficiary rights. Our relationship with you is that of an independent contractor, and nothing in these Terms shall create a partnership, joint venture, agency, or employment relationship.